Archived thread 1001312 from System76 Support. Markdown source: System76_Support/thread_1001312_wildcat_freezes_on_first_startup.md
Hi,
I just got my wilddog desktop, and I set it up and turned it on. and it asked for my timezone, keyboard layout, language, etc. When steps 4 out of 4 were completed, it just hung. The screen went black and nothing happened. After about 20 minutes I rebooted. It asked me the same questions and hung again.
Any ideas? I was hoping system76 could make a little farther into the user experience without totally blocking problems :(
-Anna
without totally blocking problems
Huh? What do you mean?
It is possible that your machine took a bump in shipping and jostled something loose.
It's probably a good idea to disconnect the power, remove the side panel and re-seat the graphics card, memory, CPU fan, etc...
Let's move this issue to email/phone technical support. My email address is support(at)system76(dot)com.