gsmanners said:
Umm... Isn't that what trademarks and logos are for? (Not that I actually care about any of that nonsense, but that is its alleged purpose.) Yes, that too of course... But in IT/gadgets, the interface is part of what's being sold. So much that proprietary brands register rights over developed / implemented features. It's how the market works, not that I agree with it.
gsmanners said:
So, people call customer support to... figure out their GUI? Que? People call support for mostly everything. You would either laugh or cry if I show you some tapes. But generally, the employee on the other side of the line has to be able to follow a script, like: Click here, click there, etc. He can't if he receives 100 calls in 100 different DEs, customizations, etc.
gsmanners said:
Okay, fair enough. From a marketing point of view, it makes sense (but then, so did New Coke). LOL :) Yea, there's good and bad marketing... But they try to apply the basic principles. Sometimes it will work, sometimes it won't.
gsmanners said:
Most personal computers are exactly that way. That's why they're called PCs and not an electric appliance of some other kind. Nope... Seriously man, think of this support situation: "-Sir, please click your start menu on the left, now go to programs, Microsoft Office, There it is, Microsoft Excel. Now inside Excel, go to options. The menu is on the left, yes." or "-Sir, please click your start menu on the left, now type regedit in the run box and press OK.". Try with Unknown Linux user & customization. "-Are you running a custom kernel? We need to restart a service. Are you using upstart or systemd?" You'll need a much more expensive employee in the support line, a guy who can help at any distro/de, which is very rare.
As harsh as it may sound, and I know this is controversial, but I'm gonna say it. Ubuntu is not for me, or for most of the people that read this forum section. From the beginning, it was about making Linux usable, easy and popular for people that had never used Linux, that have absolutely no skill in Operating Systems or programming, for those that sometimes never had the opportunity to even get close to a PC, much less use it. I know there are many large scale social projects (digital inclusion) that have adopted Ubuntu with incredible success.
But people like us, discussing kernel stuff, bugs in daemons, etc, come'on...We're not the public. We can download a kernel, whatever DE we want, compile and run it, name the distro after our mothers, whatever. Or we can get packages for other DEs, install them, customize the distro, etc. We do it our way, we always will. We cannot be the target of the distro evolution. The real target for IT these days is the rest of the world. Ubuntu plays wonderfully in this new users context.