Well I'd be lying if I said they were "easy".
The fact of the matter is, at first I received many calls over very minor things. ("How do I do This ?")
I had thought I had gotten all of the "point and click" training out of the way. (I was wrong :) )
The biggest thing that sold them on the idea of open-source software, wasn't that it was free. (free equals bad in most peoples eyes. :confused:)
It was the fact that I had said that Redhat, who opened at one of the highest IPO stock prices in history, is giving their software away, hoping businesses would pick up on it, Because it was " The wave of the future" (This was all before Google, even knowing I told them this well after Google came to fruition. :) )
Who would of figured?
They didn't even know who Redhat was. (most of them anyways)
But the idea of a big business, ( I threw IBM's name in there too ) endorsing linux was enough for them, once I told them what they could do. (think freedom and many hacks to make anything work :) )
I was a salesman, selling free software, ( for free ) they didn't know why they needed it, It was up to me to show them.
I found that the hardest to "convert", were in fact the computer stores, the ones who should be most knowledgeable of computers.
The reality of it is, that most computers stores repair Windows and their technicians only know Windows.
The goal should not be to completely remove Windows from the "Work world", every tool has it's place, The goal should be to reduce or minimize close-sourced software, even if it is on a Windows platform.
Cheers.